Providing Professional Cleaning Services to homes and businesses.

We reserve the right to cancel any service, for any reason. Racism, sexism, or disrespect towards our staff will result in immediate and permanent termination of service.
Health of our staff is paramount. We do not allow our staff to:
- climb heights beyond what's reachable on a three-step ladder;
- move or lift heavy furniture (requiring assistance of one more person to move);
- clean hazardous substances (including animal or human waste);
- clean areas infested with insects;
- clean areas with mold;
- perform any other tasks that may jeopardize their health or safety.
We do not assume liability for the health and safety of your pets. While we are very mindful and careful about your pets, you are in the best position to ensure their safety and wellbeing.
We exercise reasonable care when cleaning. We do carry insurance for damage or breakage caused by our maids. We are not liable for damage that is caused by “normal wear and tear”, improper installation of an item(s), or artwork, collectibles or family heirlooms valued over $200 and that is not disclosed during the time of making the appointment. If any damage or perceived damage is noticed after the maids have left, the customer must notify Pristine Clean Janitorial LLC within 24 hours of any problem that may have occurred at the address during that day and time of the scheduled cleaning. We will do our best to resolve the problem and come up with a reasonable solution. These items include but are not limited to the following examples:
- Carpet & Rug Snags - Carpet snags are the result of exposed loops caused by normal wear and tear, moving furniture, etc. which are snagged by a vacuum’s roller brush. In order to limit snags or fraying, we will try our best not to go near the bad areas of carpeting/rugs.
- Broken Blinds - Customers should be aware that there are some inherent risks each time your blinds are cleaned. Blinds will become brittle from daily exposure to the sun and aging, and strings/chords will weaken over time resulting in breaks.
- Improperly hung pictures/decorations/mirrors - If these items are securely/properly attached to the wall, they should not fall when the item is dusted/wiped.
- Artwork, Collectibles or Family Heirlooms valued over $200 - These items are expensive and/or impossible to replace. In that case, we do not assume the risk of cleaning such items. It is the customer’s responsibility to inform, in writing, of any item(s) that fall into this category.
- Woodwork, Vintage/Antique Wood Furniture, Un-finished & Furniture with Special Instructions - Please let us know during your booking if your woodwork, wooden furniture or vintage wooden furniture is not sealed or is made of another material other than actual wood. Please discuss your furniture care needs with specifications as per item if they need special attention in any way. If you would like to supply your own cleaning product(s) for your specific piece(s) of furniture, leather furniture, pianos, etc., please notify us via email or mail of the preferred product(s) you will provide us with.
We need electricity and water! If your utilities are turned off, we will gladly reschedule to when they are back on.
We may use the photos of our work on our social media - without any of your identifiable information in the photo, e.g. a sink, a stove, a vacant space, etc.
We carefully plan our appointments and any last-minute cancellations or rescheduling are very disruptive and result in losses to the company and our staff. Because of this, we have a 48-hours $100 cancellation/ rescheduling fee. Occasionally we are able to waive it when we can replace the appointment with another one or if there is a serious reason for the cancellation.

Terms of Service

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